PASRR Help & Support - Need help with the North Carolina Medicaid PASRR
Screening Tool. Below
you'll find support options and contact details to assist you with any questions
or issues.
North Carolina Medicaid PASRR Screening Tool is available online 24/7.
For assistance, our help desk team is available:
Monday through Friday 8:00 AM to 5:00 PM Excluding State holidays
Phone Support: Call 919-813-5603 or toll-free at
888-245-0179
Email Support: Contact us at [email protected]
Messages will be
answered during business hours, and a team member will respond as soon as
possible.
Level II evaluation and schdeduling questions: Please
Contact Acentra directly at 833-522-5429.
Upcoming Multi-Factor Authentication Changes for Pre-Admission Screening
and
Resident Review Users
As part of ongoing security enhancements, Multi-Factor Authentication (MFA) will
soon be required for system access. This change is designed to improve account
security and protect sensitive data.
For full details, please review the official Medicaid Bulletin:
PASRR MFA Medicaid Bulletin
To learn how to manage your NCID
user id through
the new MYNCID
portal and for comprehensive information on the following tasks please refer to the
following link : NCID Citizen Identity
Project | NCDIT training page
The N.C. Department of Information Technology is updating the N.C. Identity
Management (NCID) service through the Citizen Identity Project. This involves
enhancing security, improving self-service and moving external user identities
from the department's on-prem infrastructure to a modern cloud-based service
How-to Videos for Individual and Business NCID Users
Support
PASRR Help & Support - Need help with the North Carolina Medicaid PASRR
Screening Tool. Below
you'll find support options and contact details to assist you with any questions
or issues.