Help and Support

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Support

PASRR Help & Support - Need help with the North Carolina Medicaid PASRR Screening Tool. Below you'll find support options and contact details to assist you with any questions or issues.

North Carolina Medicaid PASRR Screening Tool is available online 24/7. For assistance, our help desk team is available: Monday through Friday 8:00 AM to 5:00 PM Excluding State holidays

Phone Support: Call 919-813-5603 or toll-free at 888-245-0179

Email Support: Contact us at [email protected] Messages will be answered during business hours, and a team member will respond as soon as possible.

Level II evaluation and schdeduling questions: Please Contact Acentra directly at 833-522-5429.

Organization Registration Instructions

Multi-Factor Authentication Requirement for PASRR Application Access

As part of ongoing security enhancements, Multi-Factor Authentication (MFA) is now required for system access. This change is designed to improve account security and protect sensitive data. For full details, please review the official Medicaid Bulletin: PASRR MFA Medicaid Bulletin

NCID MFA User Guide for Individual & Business Users

PASRR MFA Medicaid Bulletin

To learn how to manage your NCID user id through the new MYNCID portal and for comprehensive information on the following tasks please refer to the following link : NCID Citizen Identity Project | NCDIT training page

The N.C. Department of Information Technology is updating the N.C. Identity Management (NCID) service through the Citizen Identity Project. This involves enhancing security, improving self-service and moving external user identities from the department's on-prem infrastructure to a modern cloud-based service

How-to Videos for Individual and Business NCID Users

Registering for an NCID Account, click here

Unlocking an NCID Account, click here

Retrieving a Forgotten User ID, click here

Changing a Password, click here

Updating a Profile (Especially Mobile Number & Email Address), click here

Open Subscriptions, click here

Deleting an NCID Account, click here

For detailed guidance on managing your Individual or Business NCID and other related tasks, visit the NCID Citizen Identity Project

NCID User Training

NCID User Guide for Individual & Business Users